returns + exchanges

Click the link above to start the return or exchange process, and please ensure to meet the conditions of return as outlined below:

• We gladly accept returns of unsoiled, unworn, unwashed, undamaged or defective merchandise purchased online or in person for a refund or exchange within 30 days of the date your purchase is shipped from our warehouse.
• We do NOT accept items that have been worn, altered, soiled, stained, washed, or damaged in any way. Please avoid getting makeup, deodorant, tanning lotion, any bodily fluids, or other stains on items when trying on.
• Tags + hygiene liners must be attached and bra cups must be included in the returned packaging.
• Anything noted as "Final Sale" cannot be returned or exchanged.
• When purchasing REDO, unlimited returns and exchanges are only applicable to items following the return policy.
• REDO will only cover the costs of return shipping costs for exchanges or store credit.
• If you are hoping to make a quicker exchange and choose "instant exchange", the return item label will only be available for 7 days from the date of return order created.  If the item is not placed in the delivery system within that time frame, there will automatically be a recovery charge and the label will be rejected.
• Even if purchasing REDO, all shipping costs associated with any direct returns for refunds are the responsibility of the customer.
• Refunds will be made in the form of the original payment, unless we agree to credit in another form of payment.
• Once your refund has been confirmed, it can take 1-2 weeks for the refund to appear on the original form of payment.
• Multiple orders cannot be returned in the same package.
• When your product is returned to our department, you will receive a notification via email from Redo that your order has arrived at our location. Then, our Returns Department at Honey Mark will receive, review, and inspect your return. Please allow 3-7 business days for this process to take place once we've received your order.